Support
How can we help?
Check the quick answers below, or send us the details; a screenshot of the reading helps. Support is handled by the people who built the meter and use it on set, not a script.
What do I need to use it?
An iPhone or iPad running iOS 17 or later, and light. The meter reads through the back camera, so it needs a real scene in front of it. Point it at a gray card or any evenly lit surface and the reading settles within a second or two.
How do I unlock the app?
Two ways in, either is enough. Buy it once from the first screen (UNLOCK FOREVER, $19.99), or tap Sign in with Cutvey if your workspace membership includes it. The purchase belongs to your Apple Account and restores on any of your devices with RESTORE PURCHASE.
I bought it but it shows the paywall again.
Tap RESTORE PURCHASE on that screen. Make sure the device is signed into the same Apple Account the purchase was made with. If it still will not restore, send us the date of purchase and we will sort it out.
I am a Cutvey member and the sign-in says my plan does not include it.
Cutvey Meter is included on Cutvey plans that carry it, for member seats, on up to three devices per member. Ask your workspace owner to check the plan at app.cutvey.com, or write to us with the workspace name and we will look.
The reading says DIFFICULT SOURCE.
That is the app being honest. The light is spiky, usually a cheap LED or a fluorescent tube, and no camera can pin its color down. Waiting will not help. Meter a continuous source, or use the reading as a rough guide and say so on the report.
Where are my readings, and can I get them out?
On your device, and nowhere else. LIBRARY holds every logged reading with its frame; share any one of them from there with its picture. Nothing is uploaded to us. Deleting the app deletes the log, so share what you want to keep first.
Something looks broken.
Tell us what you expected and what happened, which iPhone or iPad, and a screenshot of the screen. The build number is under Settings, About Cutvey Meter. We reply within one business day and tell you what we found.
Prefer your own mail app? Write to contact@cutvey.com and include the device and, if you sign in with Cutvey, the email you sign in with.
Response time
Within one business day, Eastern time. Faster on shoot days when we can.
Your account
Cutvey members manage or delete their account at app.cutvey.com. The purchase has no account to delete.